Staffords

Charlotte Foley

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March 17, 2024

I used this laundrette early on a Sunday, most machines were in order and clear instructions were provided. The cycles are also very fast. The floor looked like it hadn’t been swept, however the main downside was the price, £9 for a large wash is very expensive. However, I would definitely use again if the need arose.

danny mallinson

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January 05, 2025

This laundrette is not fit for purpose. The process of using a debit card and getting the machines running is unclear. Several people in the laundrette lost the money they paid. Lastly, there's no one to contact if something goes wrong, they have the website with a contact number which no one answers leaving you no choice but to leave an email which states 24 hour response time. Edit/ update. This is my second time using the laundrette and the tumble dryer door does not close and we have already paid. So we have to hold the door shut whilst the clothes are drying for 45 minutes. In response to your reply to my last review, you clearly didn't check the CCTV as the first person I was speaking to said he wasted his money as the machine he tried using did not work! And now I'm having issues for the second time. Instead of blaming your customers I'd have a look at how your laundrette is operated and make sure there's someone around or someone who can respond via the website/ phone number. As some of these problems can be easily resolved by having someone around to help.

Bernard Knight

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July 07, 2024

Wasted £9 here this morning. £5 on a washing machine that didn't funnel water through the detergent holder. Fortunately (or so I thought) it was liquid detergent so I managed push most of it down the hole. There appeared to be far too little water used in all cycles. I then tried drying. My £4 was taken, but never sent to the dryer. I gave up & went home where I discovered, when attempting to hang out the washing in the drizzle, that most of my clothes were still covered in detergent. I had to use a different laundrette to do a proper job. It should have been a warning to me when I went in that 4 washing machines & 4 dryers had "out of order" on them (the latter have been so marked for many, many months). Clearly this is a place that is happy to falsely take your money but not invest in keeping the equipment running properly. Stafford? Never again for me. In response to your reply: I have been using the machines there every 2 weeks for over a year. I know how to use them. I always use the default on the washing machines & always water comes through the detergent dispenser. I did not use a dryer labeled as out of order, I used the one closest to the cashpoint.

Emily D

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April 29, 2024

Member of staff working there is very helpful. The dryers are large and reasonably priced (50p for 4 minutes) and there are two options, High temperature and low temperature. If you are paying by card make sure the amount you have paid, flashes up on the dial pad screen and has definitely been shown as authorised and the amount paid displayed on the card machine too, before pressing start on the dial pad. If you press start too quickly before the money goes through the machine won't start.

Georgia Jeff

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January 19, 2024

This Laundrette is brilliant. Great washing machines and dryers. I would highly recommend it. I would say that it is important to read the instructions, if like me, you get easily confused. It's important to press the correct S - Start button at the right time and not walk away from the control panel, like I did, expecting magic to happen. I managed to sabotage the system. However, I called up Stafford Laundrette and spoke to a very helpful gentleman who organised a refund which I received quite soon after. The best instructions are on the laminated one on the wall near the control Panel.