JBS Lettings Bristol

Angus McEwen Smith

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April 02, 2025

JBS Lettings Bristol has been managing our portfolio of property throughout Bristol over the last 5 years. The team have offered nothing short of a 5 star service, professionally dealing with all matters arising in an efficient and timely manner. A well run business, great job!

Theo Willis

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March 14, 2025

Edit: the issues discussed in the below review have since been addressed, and they were mostly due to errors in communication rather than negligence. These communication errors were on both ends, and at least in part our fault. I've decided to leave the review as I originally wrote it incase anybody else has a similar experience. I've also changed it from 1 to 3 stars, although I would rather just not leave a star-rating if that was an option. I am a managed tenant for one of JBS Bristol's properties. My experience with them has been overwhelmingly negative. Since the move-in date to the property, the kitchen sink has not been able to produce cold water, both bathrooms do not have locks on the doors, and one of the showers has to be held up at all times while using it. In the time since we've moved in, the garden fence has fallen down, and the kitchen sink has been chewed through by mice, making it and the dishwasher unusable. All of these issues were reported over 2 months ago, and so far it is unclear if JBS has made any attempts to fix these issues. When I call JBS to try to get these issues resolved, nobody answers. Their answer message tells me to " leave a message after the tone" and then just hangs up without taking a message. Reading through the other reviews, it looks like our experience might be an outlier, but from my experience alone, I would advise everyone to steer clear of JBS Bristol.

Colin Stubbs

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October 08, 2024

JBS provided an excellent service managing the renovation of my property in Bristol. They were very professional and friendly and I really appreciated their responsiveness in dealing with matters. When they said they would call or do something they did. I found them to be very honest and gave me great advice and guidance through the entire process. I would thoroughly recommend them to anyone else thinking about renovating and letting a property.

oliwia hryniewicz

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July 26, 2024

I don’t even know where to begin with this review. Upon move in, I knew we were in for a long and hard tenancy. The house had not been “professionally cleaned” as claimed by the agency. (I have attached photo evidence of the wipes used to clean the surfaces in my room). The carpets hadn’t been cleaned although they were very open and honest about this. We were left with dirty mattresses from the previous tenants (photos attached) although these were replaced eventually, after many back and forth emails and angry phone calls. I was advised upon move in that they would be replaced but then when I spoke to some one else from the office I was told this was untrue. Eventually when they did replace the mattresses, we then went in the battle of trying to get new dressers for two of the bedrooms (which were unusable, photos attached) one of the tenants had to live out of a suitcase for 6 weeks after move in until they got one from gumtree, the other dresser took 4 months to be ordered. They then never arranged the pick up of these broken dressers (as we asked multiple times) and it was then taken out of our deposit at the end of the tenancy as waste removal. Also upon move in, there was loads of waste on the driveway that hadn’t been removed until we asked twice. The house we lived in had a raging mould problem, leading to health problems with one of our asthmatic tenants. He was forced to stay in another house, and it took a good few weeks of back and forth emails for them to come and look at this problem. We were advised that this was our issue for not ventilating the property properly, but upon speaking to a neighbour who has lived in the house next door for over 20 years he disclosed to me that the infrastructure of these houses is the problem. They then painted over the mould and supplied us with one dehumidifier for the entire property (5bed 5 bath). Furthermore, we had mice in the ceiling that would eat our food. After several emails, 6 weeks had gone by and i rang up to ask when this would be sorted, to which i was told the contractor had already visited (untrue) instead of fixing the problem by exterminating the pests, they simply put a patch of plastic on the gap from which the mice were migrating from. We could steal hear them in the walls and ceilings at night, and throughout one of our phone calls i was advised it may be due to our hygiene, and then again blamed that we must’ve taken a tile off the roof as this wasn’t on the inventory, again, i spoke to a neighbour who said that there is a genuine pest problem on the road. Upon move out we were charged £1800 out of our deposit, although some of this money was reasonable, ie mattress stains. A £670 cleaning fee is laughable. Our carpets never being professionally cleaned before move in meant that we got charged for those same stains after move out. This company will do anything to claim your money, and not actually use it for the “repairs” they claim they use them for, as we have both contacts with the previous tenants of our property and the new ones, we did much comparison and it’s clear this money is being pocketed somewhere along the line. The worst thing about this is that the landlord is completely unaware of the conditions that their tenants live in, as advised by some one who is a friend of his, he would be “appalled” if he was aware. I am still washing out a mouldy smell from my clothes after moving out two weeks ago. I lost shoes and bags because of the mould problem in this property. .Please think twice before renting/ letting/ buying with this company. They are corrupt and sometimes even rude to you over the phone. They will do anything but fix your problem and drag everything out with repairs in the hopes that you’ll give up and stop mentioning it. Don’t make the same mistake we did. . Update: i cannot reply extensively due to my character limit. Your client was not aware as the contractor who is friends with him asked us to make a report with photo evidence to forward to him. I have attached photos of the dates the photos i “fabricated” were taken.

David Subiros

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October 07, 2024

I am very happy with JBS. They manage 2 HMOs (1 large, 1 small) and a single let for me. I moved abroad, and they managed all the process to convert one of my properties from serviced accommodation to HMO. They did a great job with tenants referencing, manage the logistics (storing some furniture away, and buying some other items, etc), as well as helping with requesting the HMO license from Bristol city council. They also handled an emergency situation very professionally: a few months ago there was a pipe burst in one of the properties, and JBS were very diligent in sorting everything out, including all documents and quotes I asked for insurance claim purposes. I would definitely recommend them.