Catch The Moment Photo & Studio

285A Gloucester Rd, Bishopston, Bristol BS7 8NY, UK

About Catch The Moment Photo & Studio

3.2 / 5

from reviews

Is this your business?

    Anastasia Shishova
    -
    May 23, 2025

    I came here to get a passport photo — I needed both a printed and digital copy. There were no signs anywhere showing the prices. I was too polite and didn’t ask because I assumed it would cost about the similar as other places. Only after the photos were done was I given a card machine to pay and saw the total was £29! I was shocked. When I asked why, I was told the digital code was an extra charge — this is very unusual and something that was never mentioned before. I didn’t argue, but I gave a polite feedback that it would be only fair to have the prices clearly displayed in the shop. The staff member responded in a passive-aggressive way and told me the prices are “on the website.” But why would you refer someone standing right in front of you to check a website — especially after the service is already done and they’re about to pay? That response felt dismissive and completely unhelpful. The way the charges were bundled without explaining anything made me feel taken advantage of. Later, I had four pages of a document printed, which they offered to do for free. That seemed like a kind gesture at first and made me leave the shop slightly less upset. Afterwards when I looked on their website and couldn’t find any document photo prices, it just added to my frustration. The photo quality was average, and the service definitely didn’t match the premium high price. Other places I’ve used were more professional, more respectful, and much I was never not given a chance to retake the photos till I’m 100% happy with it. I wouldn’t recommend this place. If you go, make sure you ask for all the prices before they start. Based on my experience — and other reviews — this shop seems to count on people not asking questions. Their excuse was that they’ve been in business for decades which explains why the whole experience felt so outdated and not welcoming.

    Rosie
    -
    January 25, 2025

    £3 for printing an A4 piece of paper? Are you for real? I was admiring work in shop whilst a lady searched for birthday cards (which she couldn’t find) and was considering getting prices for family portrait. Eventually she came back and charged me £3 for one piece of paper!! Never see me in this place again!!

    Tom Bull
    -
    January 23, 2025

    Came here for a passport photo. Extremely efficient, professional and easy. Wish I’d come here sooner instead of messing around with other methods of acquiring this type of photo

    Ibrahim Kamara
    -
    June 29, 2024

    Amazing service from the lady i met at the till. I went for dutch passport photos which are very specific, the wait was less than 2 minutes before i was attended to. 10/10 service thumbs up from me

    E
    -
    July 12, 2023

    Extremely overpriced and poor service. I was charged £4.50 for one simple 4x6 photo. When I queried it and asked why they are so much more expensive than other instant photo services (such as Boots), the lady told me that their ‘great service’ is incorporated in the price. I was also told that I should have looked at the prices on their website beforehand, however their website actually lists the price as £1.10, so like many people in these reviews, I have been charged far more than what is advertised. Furthermore, I was also told that the cost was higher due to having to email the lady my photo so she could print it (rather than print from the kiosk), however both kiosks were broken, so the only option was to email. I am dismayed and shocked at the service and prices. Will not be using this company again.

    Catch The Moment Photo & Studio

    Our Address

    285A Gloucester Rd, Bishopston, Bristol BS7 8NY, UK

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