Replaced the driveshafts of my car and failed to secure the undercarriage properly, meaning that it tore away from the car on the motorway 10 miles after collecting the car, and also failed to align the wheels properly (or advise me to have them aligned) resulting in several hundred pounds worth of tyre costs. Very reluctantly accepted some responsibility for the undercarriage, but blamed it on the undercarriage being previously damaged. If it had already been damaged and difficult to fit, I would have expected them to advise that this was the case and recommend replacement.
Incompetent and untrustworthy. Thought I would give them a go as they're local. Asked these goons to replace my headlight bulbs then put it through MOT, with very clear instructions to do it in that order, as the car had never had an MOT fail on its record. Instead they MOT'd and failed it on the headlights, then called me to tell me this. On collecting the car, they wouldn't even budge on the £15 charge for the bulb replacement, saying they'd "look after me next time". ...2 years later, I thought I'd give them another shot and explained the reason why I'd never returned, and asked if they would keep their word and look after me in some way this time round. The guy laughed at me and said "I shouldn't think so". Useless. Will stick with my independent specialist.
AVOID!! These guys are lying rip off merchants fearmongering telling me loads of stuff wrong with my car that DID NOT EXIST! and that it would start a fire! said upwards of £1800 and all these parts with needed with inflated costs! thought i was stupid! took to another local garage and he confirmed the lies ended up costing me £150 with none of the parts needed they claimed it did. Terrible!
As a neighbour and he comes to my shop, I thought it would be best to take the car and check. After 4 days of waiting, they called and said that my car needs a new Heath exchanger, I called Mercedes they priced me for £187. But they guy on the phone told me £870 plus labour. Even though I know the owner. I think it’s rip off. They told me I had to pay £380 because they diagnosed the problem. They should have called me to let me know before if I had to agree with the price. Other place fixed the the problem for £200. I don’t know what to say ?
Excellent from start to finish. I called to get a quote and to find out when there was a space to book. Other garages had been unhelpful, quoting a high minimum labour charge (just to have look), with a weeks wait. When I called Brookfield I was advised to come straight in. Within a couple of hours I got a call to say it was fixed. The team were polite, helpful, professional and did a brilliant job. This will now be my favourite Bristol garage.
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